Every issue is flagged the moment it is found, anchored to the exact script line, slide or screen, with what it affects and the evidence needed to fix it. By the time you receive a decision, nothing in it is news.
Send course access, webinar scripts, session plans and your self-assessment against the rubric we send you when you apply. A coordinator checks it is assessable — nothing is judged yet, and incomplete submissions are returned, not failed. Conflicted assessors are screened out before allocation.
Your lead assessor completes the whole activity as a learner and works through every check that applies to your course — you hold the full set from day one, and anything that doesn’t apply simply doesn’t count against you. Every comment is anchored to a location and every judgement backed by cited evidence. Anything that puts the outcome at risk is flagged early — you are never ambushed at decision.
A full session observed (live or complete recording), e-learning mystery-shopped end to end, and your advertised learner-support routes tested for real. Good practice goes on the record too.
We recalculate your CPD hours from scratch and share the arithmetic, and we map every assessment item to your outcomes. The two numbers this sector inflates most are never taken on trust.
A second assessor — who has had no contact with you and no knowledge of your commercial value to us — reviews every score and the draft decision. This is what makes our decisions consistent between assessors.
Accredited, accredited with conditions, or deferred once: a precise fix list, eight weeks, and a re-check of the failed items plus a regression sample. We answer questions about what the framework requires, free — but we never sell help passing our own assessment.
Pass: certificate, register listing and the mark licence for that activity, plus the full scored matrix to show your clients the pass was earned. Refusal: the complete evidence trail, every chance given, an independent appeal route, and honest terms for reapplying. The standard never moves; only the submission can.